Privacy Policy

1. Introduction

Netfo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud-based ERP platform and related services.

2. Information We Collect

We collect information in the following ways:

• Account Information: Name, email address, phone number, company name, and job title when you create an account.
• Business Data: Information you enter into the platform including customer data, vehicle records, financial data, employee records, and other business information.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and device information.
• Technical Data: IP address, browser type, operating system, device identifiers, and login timestamps.

3. How We Use Your Information

• Provide, maintain, and improve our ERP platform and services
• Process transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Storage & Security

Your data is stored on secure cloud infrastructure (AWS) with encryption at rest and in transit. We implement industry-standard security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 for data in transit
• Role-based access control with granular permissions
• Two-factor authentication (TOTP) and WebAuthn support
• Full audit trails and activity logging
• Regular security audits and penetration testing

5. Multi-Tenant Data Isolation

Each tenant (company) on our platform has fully isolated data. Your business data is never accessible to other tenants. We use database-level isolation with company-scoped queries to ensure complete data separation.

6. Data Sharing

We do not sell, trade, or rent your personal information or business data to third parties. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or valid legal processes
• To protect our rights, privacy, safety, or property
• With service providers who assist us in operating our platform (under strict confidentiality agreements)

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Export your data in standard formats
• Object to or restrict certain processing
• Withdraw consent at any time

8. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at netfo.solutions@gmail.com.